haddock is the first Point of Control (POC) SaaS solution designed for restaurants in Europe to manage every aspect of their business from one platform, enhancing control and operational efficiency.

Our mission 👉 To inspire and empower millions of restaurateurs, boosting their business to the next level.

Our vision 👉 To be the market leaders, innovate, and build long-term relationships with our clients to become their tech strategic partners in the success of their business.

👀 Have you ever been in an Airbnb? haddock has been part of the program offered by the best accelerator in the world, Y Combinator. Companies like Airbnb or Twitch have grown with the teachings of Silicon Valley, and haddock is on the same rocket. In addition, investors such as JME, Decelera, Extension Fund, Wayra or Zone2Boost are backing us.

About the role 💼

As a Account Manager, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform.

Responsibilities

👉 Customer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.
👉 Maximizing Product Value: Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.
👉 Problem-Solving & Strategic Support: Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.
👉 Analysis & Reporting: Track customer performance, identify usage trends, and provide strategic insights that contribute to product improvement and customer success.
👉 Customer Retention & Growth: Identify upselling and cross-selling opportunities to help customers maximize the value of our platform and expand its use within their operations.

Skills & Experience

👉 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company.
👉 Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions.
👉 Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience.
👉 Proficiency in CRM tools and digital platforms for customer management and data analysis.
👉 Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate.

You’ll stand out if you bring ⚡️

👉 Previous experience working at a fast-paced startup

👉 Previous experience working in a SaaS product

👉 Experience working in the HORECA sector

Benefits for our team 👪

💸 Competitive salary of 25k€-35k€ gross/year OTE + A Stock Options Pool, everyone is part of haddock.

⏳ Flexible working hours and possibility to work remotely. Got a flight to catch? Don't worry, go! Take it!

☕️ Coffee and milk -yes, also oatmeal-

🍏🍐🍊 Fruit every week to take care of your mind and body.

💰 Need cash flow? Collect your payroll whenever you want in addition to have flexible remuneration thanks to Playflow.

🧘🏻‍♀️ Barrefit, ConceptBarre, LoveCycle, Lapso Studios and much more! With Urban Sports you can go to the gym whenever you want. Have you never tried yoga at 105 ºF? With haddock you can do it.

💚 Alan, the ultimate private health insurance. haddock takes care of you professionally and personally.

🧘🏻 Physiotherapist every Wednesday at the office at a special price.

📍Privileged location. Having a coffee in the morning with La Pedrera in the background is priceless. You can also end the working day with dinner at the Gala Barcelona restaurant, just below our offices.

Our Process 🫱🏻‍🫲🏼 

1️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣
2️⃣ Culture Fit interview with Founders (1 hour) 🤝

⏰ The average time to complete the entire process is two weeks. Between phases, the People & Culture team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people.