At haddock we’re building the first Point of Control (POC) SaaS for restaurants in Europe, the central place where restaurateurs run their entire business.

Last month we launched the world’s first AI Agent for restaurants, and it’s already reshaping how operators work day to day.

We are the market leader in Spain, and our vision is to expand across Europe and define the future of restaurant operations.

Over the last 12 months we’ve doubled ARPU, significantly reduced churn, and increased NDR and now we’re ready to operate at a different scale.

About the role 💼

As an Onboarding Specialist (intern), you will help new customers get value from haddock fast. You’ll support onboarding sessions, coordinate set-up tasks, and create simple educational materials so restaurants can start running their business from haddock smoothly. You’ll work with the Onboarding/CS team and collaborate closely with Support and Product.

Responsibilities

👉 Onboarding Support: Assist with onboarding sessions (1:1 or group), taking notes, tracking next steps, and ensuring follow-ups are completed.

👉 Customer Setup & Data Readiness: Help customers with the basics: account configuration, initial setup tasks, and gathering the information needed to go live.

👉 Training Materials: Create and maintain simple guides, checklists, and short tutorials (slides/Notion/Help Center) to improve onboarding consistency.

👉 Coordination & Follow-up: Track onboarding progress in CRM, schedule sessions, confirm attendance, and ensure actions are closed on time.

👉 Customer Communication: Provide clear updates to customers during onboarding and route questions to the right team when needed.

👉 Feedback Loop: Collect onboarding pain points, common questions, and suggestions to improve the experience and reduce time-to-value.

Skills & Experience 📚

👉 Currently studying or recently graduated (Business, Operations, Hospitality, Engineering, or similar).

👉 Strong communication skills (written and verbal) in Spanish; English is a plus.

👉 Very organized: you like checklists, structure, and closing loops.

👉 Comfortable with software tools (Google Workspace, CRMs, Notion) and quick to learn new products.

👉 Interest in startups, SaaS, and/or the restaurant industry.

You’ll stand out if you bring ⚡️

👉 Any experience in hospitality (restaurant, bar, hotel) or working directly with operators

👉 Experience in customer-facing roles (support, sales, ops)

👉 Strong attention to detail + ability to learn fast

👉 Basic ability to create clear documentation (guides, templates, short walkthroughs)

Benefits for our team 👪

💸 Competitive salary, full-time, €800

⏳ Flexible working hours and hybrid work. Got a flight to catch? Don't worry, go! Take it!

☕️ Coffee and milk -yes, also oatmeal- 

🍏🍐🍊 Fruit every week to take care of your mind and body.

Our Process 🫱🏻‍🫲🏼

1️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣

2️⃣ Culture Fit interview with our Founders (1 hour) 🤝

⏰ The average time to complete the entire process is two weeks. Between phases, the Manager team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people.