haddock is the first Point of Control (POC) SaaS solution designed for restaurants in Europe to manage every aspect of their business from one platform, enhancing control and operational efficiency.

Our mission 👉 To inspire and empower millions of restaurateurs, boosting their business to the next level.

Our vision 👉 To be the market leaders, innovate, and build long-term relationships with our clients to become their tech strategic partners in the success of their business.

👀 Have you ever been in an Airbnb? haddock has been part of the program offered by the best accelerator in the world, Y Combinator. Companies like Airbnb or Twitch have grown with the teachings of Silicon Valley, and haddock is on the same rocket. In addition, investors such as JME, Decelera, Extension Fund, Wayra or Zone2Boost are backing us.

About the role 💼

👉 You will learn how to manage communication with our customers, resolving their queries by telephone, chat or e-mail.

👉 You will be in constant communication with the Sales and Product departments, from which you will learn how haddock works and how our customers behave.

👉 You will support your Manager in terms of cancellations, upsellings and personalized services.

👉 You will become an expert of our Software, being able to detect bugs in the platform and report them to the Product team.

👉 You will be the person in charge of supporting customers, offering them a personal, fast and efficient service, and becoming their ally.

Skills and Experience📚

👉 You are studying or have finished university studies (Bachelor's or Master's degree) in Hospitality, Business, Communication, Law, Psychology or similar.

👉 Native Spanish level is a must.

👉 You have previous experience working in front of the public. It will be highly valued.

👉 You are eager to get to know the startup world in depth, and you are passionate about digital environments in constant growth and change.

👉 You are comfortable handling technology.

👉 You are proactive, autonomous and eager to learn.

👉 You are committed and want to have an exciting work experience.

👉 You are willing to work autonomously and responsibly under the supervision of your manager.

Benefits for our team 👪

💸 Competitive salary, full-time, €800

⏳ Flexible working hours and possibility to work remotely. Got a flight to catch? Don't worry, go! Take it!

☕️ Coffee and milk -yes, also oatmeal-

🍏🍐🍊 Fruit every week to take care of your mind and body.

💰 Need cash flow? Collect your payroll whenever you want in addition to have flexible remuneration thanks to Playflow.

🧘🏻‍♀️ Barrefit, ConceptBarre, LoveCycle, Lapso Studios and much more! With Urban Sports you can go to the gym whenever you want. Have you never tried yoga at 105 ºF? With haddock you can do it.

💚 Alan, the ultimate private health insurance. haddock takes care of you professionally and personally.

🧘🏻 Physiotherapist every Wednesday at the office at a special price.

📍Privileged location. Having a coffee in the morning with La Pedrera in the background is priceless. You can also end the working day with dinner at the Gala Barcelona restaurant, just below our offices.

Our Process 🫱🏻‍🫲🏼
1️⃣ Interview with the Hiring Manager (45’ - 1 hour) 🗣
2️⃣ Culture Fit interview with Founders (1 hour) 🤝

⏰ The average time to complete the entire process is two weeks. Between phases, the People & Culture team will follow up with you within 1 to 2 days after the phase you have completed. We believe in communication and processes made by and for people.